FAQs
Why choose NZET?
We are New Zealand’s number one youth tour operator with over 25 years’ experience creating fun, safe and educational tour itineraries to suit every group’s requirements and budget.
As experts in New Zealand, NZET offer the best value activities, experiences and locations in New Zealand, based on your choice of study topics, curriculum or fun.
You can have confidence when booking with NZET:-
- We can tailor each trip to the needs and budget of your group.
- You will have a trained tour manager with backgrounds in teaching or law enforcement, with you throughout the tour.
- Our knowledge, empathy and ability to get the best out of your students will enhance your New Zealand experience.
- Quality accommodation to suit your group, quad share (single sex only) in places such as Top Ten Holiday parks, Youth Hostels to twin and triple rooms in 3 star hotels . Teachers are always in single or twin rooms with ensuite facilities.
- 5-star coaches fully fitted with seat belts and WIFI.
- No surprises costs – fully inclusive with pocket money only plus cost of additional optional activities.
- A variety of nutritional meal options from self to full catering.
- We are members of Tourism Export Council, Tourism Industry Association and experts at running tours
Can NZET book my flights?
We are happy to book your flights, just select ‘Yes’ on the booking form under ‘Flights’ and we will ensure we select the best possible Air New Zealand flights available for you at the time of booking. If there are no seats available through Air New Zealand, NZET will book the best possible seats through an alternative Airline. A $20 booking fee is charged for this service and this amount is charged to your credit card along with tthe cost of the flights.
Please note: Once we receive your request to book flights we will do so provided we have valid credit card details to recharge the flight cost. Flights are non-refundable once booked. If you have ticked the "Yes" box, you should not book your own flights without contacting us first.
If you wish to book your own flights, please ensure you have read your confirmation email which advises what time to arrive at the airport on Day 1 of your tour and what time you will dropped off at the end of your tour.
How much money do I need?
Personal Expenses
Expenses such as lunches, telephone calls, internet charges, laundry charges, etc, are not included in the price of the tour. All our accommodation providers have phone and internet facilities. Most also have laundry facilities and the general charge is $2.00 for a wash cycle and $2.00 for 20-30 minutes in the dryer.
Spending Money
You will need to pay for dinner on your three free evenings plus seven lunches. You can pay by EFTPOS at most places but make sure you have some cash with you just in case. Depending on your appetite, we recommend budgeting $10-15 per meal. It is very easy to get money from ATMs throughout New Zealand. If travelling on a South Island or North Island 11 day tour, we recommend you will require an additional $150-$200.
Optional Activities
During the tour you will have free time to participate in some of the exciting activities that New Zealand has to offer. These activities are not included in the price of the tour and are entirely optional. If you wish to do any of the optional activities, you will need to allow extra money for this. You can pay for Optional Activities by Credit card, EFTPOS or cash. A full price list can be downloaded from your student login section or by contacting us.
What do I need to pack for the tour?
A full "What to Bring" list can be downloaded from your student login section or by contacting us.
Are there any risks I need to be aware of?
In any outdoor adventure activity, participants are exposed to variations in weather conditions and therefore there is an element of risk involved.
Risks in undertaking these activities may include but are not limited to; Personal Injury (seasickness, heat stroke, hypothermia, drowning), Natural Weather Events (Flooding, Fire, Earthquake, Tsunami), and Property Damage (water damage /salt water submersion).
Our activity providers mitigate these risks through thorough preparation and adherence to a detailed Risk Identification and Management System. This includes providing you with the necessary information, training and safety equipment to participate in their activities. You are personally responsible for listening to all directions, adhering to all advice, and making responsible decisions to keep yourself safe.
Please click on the links below to access our activity providers FAQs
ABEL TASMAN KAYAKS Faqs - Kayaking In Abel Tasman - Abel Tasman Kayaks
ECOZIP ADVENTURES Terms & Conditions - EcoZip Adventures
ZIPTREK ECO TOURS Ziptrek Ecotours [ Queenstown Original Zipline Tour Ziptrek Ecotours
REALNZ WHITE WATER RAFTING SHOTOVER Queenstown Whitewater Rafting | Adventure | Things to do | RealNZ
ROTORUA CANOPY TOURS Safety | Rotorua Canopy Tours
ZORB ROTORUA Health & Safety | ZORB Rotorua
KAITUNA WHITE WATER RAFTING FAQ's - Frequently Asked Questions | Rotorua Rafting (kaitunarafting.co.nz)
Additionally, we reserve the right to modify, alter, or cancel activities at any given time if we feel your safety or the safety of others may be compromised.
What happens if I have to cancel my tour booking?
Our Terms and Conditions including the cancellation policy information can be found here.
Do I need travel insurance?
We recommend you purchase personal travel insurance for your protection. Should you need to cancel your trip for any reason our cancellation policy will apply. Travel insurance protects any loss you may experience should you need to cancel.